Coaching Disclaimer and Coaching Terms and Conditions

In the spirit establishing good practise, when you are purchasing coaching services from me I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.

All coaching services and communication, email or otherwise, delivered by myself, MaryD as well as information on my website (marydwellness.com) are meant to help you identify the areas in your life and in your thinking that may be preventing you from experiencing greater wellness and moving forward. Coaching is not a substitute for professional mental health care or medical care.

The term ‘coaching’ as here used covers life coaching and wellness coaching

MaryD is continually striving to ensure the standard of service she provides to its clients remains excellent. At the end of the coaching program, or series of coaching sessions, the client will be asked to complete a feedback form.

COACHING DISLCALIMER

Wellness Coaching does not intend to diagnose, prescribe, treat or cure any disease or condition either physical or mental. Wellness coaching should not be construed as a prescription, a promise of benefits, claims of cures or a guarantee of results to be achieved. MaryD Wellness coaching programs are provided for informational, educational and self-empowerment purposes.

Any information, instruction or advice given is not intended to be a substitute for professional medical or physiological diagnosis and care. You should not discontinue or modify any medication and/or treatment presently being taken pursuant to medical advice without obtaining approval from your healthcare professional.

MaryD Wellness Ltd does not accept any liability for clients’ medical or psychiatric conditions which may exist or which may arise during or subsequent to participation in our coaching program.

Always consult your healthcare professional before making any changes to your diet, lifestyle or prescription drugs.

I understand that the coaching services I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counsellor or a medical professional.

I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.

I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the defined goals I create with my Coach. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals and understand that results are not guaranteed.

I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, zoom and other technology.

I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.

TERMS AND CONDITIONS

The coaching schedule, will be arranged between MaryD and the client and can be booked 4 weeks in advance. MaryD will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

The number and frequency of coaching session will be agreed at the start of coaching between MaryD and the client, and confirmed by MaryD via email.

The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions,they can contact MaryD to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

FORMAT OF SESSIONS

Virtual via Zoom (MaryD sends link), Face to face (venue by mutual agreement), via Skype (client calls coach); telephone coaching sessions (client calls coach); or other format where such is agreed. Unless otherwise agreed, for Skype and telephone sessions the client is responsible for telephoning MaryD at agreed times. MaryD is responsible for ensuring that she is available for consultation at agreed times. The length of each session is as agreed between MaryD and the client before coaching sessions commence.

DATES AND TIMES OF SESSIONS

The date and time of the first session and any subsequent session will be agreed between MaryD and the client by phone or email and confirmed by MaryD by email.

Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

PAYMENT TERMS

Fees must be paid via bank transfers. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested. Fees are payable in advance of each coaching program unless otherwise agreed. Where payment has not been received by MaryD in advance of a coaching program, MaryD is not obliged to start the program.

BETWEEN SESSIONS

The client may contact MaryD by phone between the hours of Monday-Friday 5pm – 9pm to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session).

REARRANGING SESSIONS

If a client needs to rearrange a coaching session, they should provide at least 48 hours-notice. No refunds will be given to clients for unused coaching sessions unless 48 hours’ notice has been given. In exceptional circumstances MaryD may need to rearrange a coaching session. In those instances, she will also give the client 48 hours-notice where practical.

Where a client pays for a session or sessions in advance, they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.

CONFIDENTIALITY

Your Coach will not divulge that you are in a coaching relationship without your express consent. You, of course are free to discuss the coaching relationship with anyone at any time.

NOTICE OF CANCELLATION

All notice of cancellation must be within 5 days of purchasing program, be in writing and email to marydwellness@gmail.com. Full refund is only available if services have not commenced. No refunds for health and wellness products purchased.

RESPONSIBILITIES

MaryD will seek to enable the client to improve their quality of life and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. You accept full responsibility for all decisions and courses of action. However, the client has the sole responsibility for the cause of all change in their life. MaryD has no liability for any loss incurred by any client, whether financial or following commencement of coaching program sessions, or for any perceived failure to achieve their desired outcomes or goals.

FEEDBACK

Feedback about the service is welcomed and can be given during a coaching session or by completing a feedback form email to client at the end of the coaching program.

Get In Touch

Your Wellness is My Business...

+447939683844
hello@marydwellness.com